Care and Maintenance Guidelines for SlabGO Worksurfaces

With proper care and maintenance, your SlabGO® work-surface can provide years of reliable service and maintain its appearance. Follow these guidelines to ensure your work-surface stays in excellent condition and avoid any potential damage.

Routine Cleaning

To keep your work-surface in pristine condition, promptly clean any spillages of common household items such as tea, coffee, wine, vinegar, fruit juice, or cooking sauces. Immediate cleanup is crucial to prevent stains from drying and becoming difficult to remove. Use a damp cloth and, if necessary, a small amount of SlabGO® worksurface cleaner. Rinse thoroughly with water to remove any residue, and dry the surface with paper or cloth towels. For the best results, buff the area in smooth, circular motions using a white, lint-free microfibre cloth. Avoid using multi-surface polishes on your worksurface, as they may alter its appearance. Additionally, promptly dry any water spillages to prevent limescale buildup.

Removing Dried Spillages and Limescale

For stubborn stains or hardened spillages, apply a non-abrasive cream cleaner, such as Barkeepers Friend, using a white, non-metallic, non-abrasive cleaning sponge. Avoid scouring pads or any abrasive materials that could scratch or dull the surface. Rinse thoroughly and dry immediately. For optimal results, buff in smooth, circular motions with a white, lint-free microfibre cloth.

Avoiding Oils, Chemicals, Dyes, and Solvents

Do not use products such as stripping agents, grease removers, caustic soda, or substances with a pH value above 10 on your SlabGO® worksurface. Avoid solvents containing methylene chloride, dichloromethane, or chloromethane, as these can cause permanent damage. If any oil, dye, or solvent spills occur, blot them up immediately and rinse thoroughly with water. Dry the area promptly with paper or cloth towels, then buff with a white, lint-free microfiber cloth. Oils and dyes found in common food items can also stain; clean up these spills promptly using the methods outlined above.

Protecting Against Heat Damage

Although your worksurface has heat resistance, it is not heatproof. To prevent thermal damage, avoid placing heated items directly onto the surface. Always use heat-resistant trivets or mats under hot pans or similar items.

Preventing Damage from Heavy or Sharp Objects

Do not sit, stand, or place heavy objects on the worksurface, and avoid dropping or knocking items onto it to prevent chipping or cracking. Use a chopping board for food preparation instead of cutting directly on the surface.

Care Kit

For day-to-day cleaning and maintenance, SlabGO® recommends using a care kit specifically designed for our worksurfaces.

SlabGO® 20-Year Material Warranty

SlabGO Ltd. guarantees that your SlabGO® worksurface will be free from material defects for 20 years from the date of completed installation, subject to the terms outlined below. This warranty applies exclusively to worksurfaces installed by or on behalf of SlabGO in England, Scotland, or Wales. To activate the warranty, the installer must notify us of the installation completion date, and all associated payments must be settled. Retain your original invoice, as warranty claims require proof of purchase. This warranty can be transferred within the 20-year period, provided the new owner supplies reasonable proof of ownership and a letter transferring the warranty from the previous owner.

SlabGO® Coverage Details

This warranty covers material faults in your SlabGO® worksurface used in domestic settings. In the event of a valid claim, SlabGO will, at its discretion, repair or replace defective sections. While we strive to match the original colour and thickness, exact matches cannot be guaranteed, especially if the colour has been discontinued. In such cases, the closest available alternative will be provided.

The warranty does not cover:

• Minor imperfections not visible from over 1 metre away.

• Damage caused by improper use, thermal impact, or neglect.

• Commercial use or non-residential applications.

• Modifications, fabrication, or installation not carried out by SlabGO or its approved installers.

• Cracks caused by movement of the units supporting the product.

• Defects arising from processes like sink cut-outs, polished edges, or other fabrication procedures.

• Damage caused by exposure to heat, chemical treatments not recommended in the Care and Maintenance Guidelines, or improper handling.

• Cracks due to direct heat application, excessive weight, or impact.

• Chips resulting from objects scraping, bumping, or impacting the surface.

• Discoloration caused by prolonged exposure to heat or direct sunlight.

• Normal wear and tear or damage resulting from neglect are not covered.

• Certain natural characteristics of quartz materials are not considered defects, including: small clusters of dark spots that may appear as patches, light refraction, which can sometimes make quartz surfaces appear dull or shadowy under specific lighting conditions.

• Mirror chips (if any), which are randomly distributed and may not always align with the surface.

• If manufacturing cuts expose these chips, resin fillers may be used to ensure the surface is smooth and even.

Making a Warranty Claim

To file a claim, contact SlabGO Customer Service via email or phone:

Customer Service Department

Email: info@slabgo.com

Telephone: 07300232102

Provide proof of purchase and details of the defect. Upon verification, we will repair or replace defective materials under the terms of the warranty. By following the care guidelines and terms outlined above, your SlabGO® worksurface will provide lasting beauty and functionality for years to come. For further details, visit our website or contact our customer service team.